What should I do if something is damaged in shipping?

Contact customer service immediately to determine the proper course of action. Do not return any merchandise without an RMA (Return Merchandise Authorization) number that you obtain from customer service. If you do, you will be subject to a restocking fee of 25% of the purchase price of the product.

How do I access installation instructions online?

Many of our products have installation hints and tips. Please choose from this list. Still need help? Call 800-328-6195

What is your return policy?

You can return any item in its original condition and packaging within 30 days of purchase. More details about our return policy.

Do you accept purchase orders?

Currently we do not accept purchase orders for online ordering. Contact our Customer Service to find out how we can accommodate your ordering needs. Purchase orders are accepted for current customers ordering through their Sales Specialist by telephone.

Can you ship next day including Saturday?

Yes, although additional charges will apply. More details about our shipping options.

Can I order from a real person over the telephone?

Yes, you can order over the Internet or contact one of our friendly Sales Specialists at 800-328-6195. Our Sales Specialists can assist you in taking your order as well. You can also place your order by faxing us at 952-885-0099 or click here to send us an e-mail. Please include your name and phone number so that we may call you if we have any questions concerning your order.

Are my personal information and purchase details safe from third parties?

We do not release any information to third parties at any time. Your purchase information and account information is always under our protection. More about our privacy policy.

Do I have to pay sales tax?

For all shoppers in California, Indiana, Iowa, Minnesota, North Dakota, and South Dakota we are required to collect sales tax. Freight is taxable on products shipped to Indiana, Minnesota, North Dakota, and South Dakota. All products sold by Display Sales are taxable in the states mentioned above.

Tax-exempt organizations should call customer service to be set up as a tax-exempt on-line purchaser.

Can I cancel an order?

You can cancel an order, if we have not shipped it, by contacting Customer Service. If order has shipped, see return policy.

How can I tell the availability of an item?

We make every effort to keep all items in stock. If we cannot fill an order immediately, we will contact you to determine if you want to partially ship the available items or wait until we can process the entire order. For more information, see Pricing and Availability. You may contact us to get a precise quantity available. We will ship backordered merchandise as soon as it becomes available.

What should I do if the price in the system is wrong?

We make every effort to have accurate pricing online. However, we always verify prices as part of our order procedures. If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item’s correct price is higher than our stated price, we will contact you for instructions before shipping. If you are confused as to what pricing is correct, please contact customer service.

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